- Check-in time is at 3:00 PM ; Check-out time is at 12:00 NOON.
- Request for check in earlier than 3pm is subject to room availability upon arrival. In case room is available, an early check in fee of P500/per room will be collected for check-in between 6am – 9am.
- Extension of stay until 5:00pm will be charged additional half of the room rate. Request for room extension is subject for availability
- Extension of stay beyond 5:00pm will be charged additional full room rate. Request for room extension is subject for availability.
- A valid personal identification (ID) and a security deposit of P1500 in cash/per room will be requested at the front desk upon check in.
- We are a non-smoking hotel. Guest who will smoke / vape within the hotel premise and/or hotel room shall be charged a smoking fee of P1500/room.
- Only one room key will be issued to each room upon check in and must be surrendered upon check out.
- Lost , broken or unsurrendered key card will be charged a penalty of P300 /per key.
- Outside food / meal is not allowed to be consumed or brought inside the hotel. A MINIMUM FOOD CORKAGE OF Php5000 will be charged to the guest accordingly. Crew meal and rice toppings are available at the Hotel restaurant.
- A video coverage fee of Php3000 will be charged for guest conducting photoshoots within the hotel premises. Video Coverage
includes room of guest and public areas of the hotel such as outside the Cafe Feliz Restaurant, Hotel Staircase, and Hotel Lobby.
- As part of our hotel housekeeping policy, our room attendant will automatically clean your room daily. In case you wish NOT to be disturbed or NOT to make-up / clean your room, kindly hang the “Do Not Disturb” sign at your room door.
- We have provided room minibar selections for our guest convenience. Opened drinks / snacks in the minibar shall be considered as consumed and will automatically be charged to the guest upon check -out.
Rebooking and Cancellation Policy
- Booking changes and/ or booking cancellations cannot be made directly through our website. Kindly contact our hotel frontdesk at ___________ for request.
- Confirmed booking cancellations made 7 calendar days prior to Check-in date will be charged the First night’s stay.
- Confirmed booking cancellations made 3 calendar days prior to Check-in date, the full payment shall automatically be forfeited and non-refundable.
- Guest with confirmed booking is a No Show, the full payment made shall automatically be considered non-refundable.
- Confirmed bookings made 24 hours or less, full payment made shall be non-refundable in case guest wish to cancel.
- Payments made prior to booking changes can be applied to the new date. Rooms are subject for availability upon rebooking.