Terms and Conditions

1. All rooms are STRICTLY NON-SMOKING. The hotel management designated a common area for smoking/vaping outside the hotel premises, and all guests will be advised of it upon check-in.
2. Durian, Mosquito coils, and other products that leave a lingering odor are also prohibited.
3. A special cleaning fee of Php2,500 will be charged to the guest’s account for cleaning and eliminating the bad smell in the room caused by the above.

1. Only dogs or cats are allowed in the hotel.
2. The guest must confirm the number of pets during booking.
3. Only one (1) small toy pet is allowed per room with a fee of ₱1000/night (inclusive of a dog bed and a dog bowl)
4. Upon check-in, a refundable pet security deposit of Php3,000 (CASH) per pet is required.
5. The rooms will be inspected upon check-out, and the security deposit will cover any damages incurred, which may include but are not limited to:
   • Staining bedding, stained linen, scratches on the furniture, scratches on the floor, infestation, and extra cleaning may be required.
6. All pet vaccinations, including anti-rabies, must be updated and valid. Each pet’s vaccination certificate/card must be presented before or upon check-in.
7. All pets must be clean and free of ticks and fleas.
8. Pets are only allowed in the lobby and inside the room in which they are registered.
9. Pets left unattended in the guest room must be secured in a proper pet crate or carrier when the guest leaves the hotel premises.
10. The pet owner is responsible for cleaning up after the pet on hotel grounds and must properly dispose of pet waste in the designated trash bins using a pet waste bag.
11. Hotel supplies may not be used for pets (ex. hotel towels, linens)
12. Pet owners must promptly address any noise or disturbance caused by their pets in response to guest complaints.
13. The registered guest accepts full responsibility for any and all liability, claims, losses, costs, and expenses (including reasonable attorney fees) for personal injury or property damage that may result from the pet(s). The guest agrees to make any reimbursement for such damages on demand.

      GUEST STAY POLICY:

1. Check-in time is 3:00 PM; Check-out time is 12:00 NOON.
   **Request for check-in earlier than 3:00 pm is subject to room availability upon arrival. If a room is available, an early check-in fee of ₱500.00/per room will be collected for check-in between 6:00 am – 9:00 am.
2. An extended stay until 5:00 pm will incur an additional HALF of the room rate. An extended stay beyond 5:00 pm will incur an additional FULL room rate.
   **Request for room extension is subject to availability.
3. Only one room key per room will be issued upon check-in and must be surrendered upon check-out.
   **Lost, broken, or unreturned key card will incur a penalty of ₱300.00/per key.
4. Outside food/meals cannot be consumed or brought inside the hotel. A MINIMUM FOOD CORKAGE OF ₱5,000.00 will be charged accordingly.
5. A video coverage fee of ₱3000.00 will be collected for guests conducting photoshoots within the hotel premises. Video Coverage includes guests’ rooms and public areas of the hotel, such as outside the Cafe Feliz Restaurant, Hotel Staircase, and Hotel Lobby.
6. As part of our hotel housekeeping policy, our room attendant will automatically clean your room daily. If you wish NOT to be disturbed or NOT to make up / clean your room, kindly hang the “Do Not Disturb” sign at your door.
7. We have provided room minibar selections for our guests’ convenience. Opened drinks/snacks in the minibar shall be considered consumed and automatically charged to the guest upon check-out.
8. All rooms are equipped with an in-room safety deposit box. Kindly store all your valuables inside. The hotel will not take responsibility for any lost items left unattended.
9. Cooking in guest rooms is strictly prohibited.
10. Gambling, firearms, and possession of illegal drugs are not allowed within the Hotel premises.
11. Towels, linens, and appliances should not be brought out nor transferred to another room to avoid unnecessary charges.
12. The interior decorations of all rooms are fixed. Please make course requests through the front desk for any changes in room configurations.
13. Any damage to the Hotel property made by the guest or their visitors will be the responsibility of the registered guests.
14. If a guest gets ill during their stay, the management must be informed immediately to make the necessary hospital arrangements.